Technical Support

Search our fitting instructions, wiring diagrams and vehicle information, or work through the common fixes below.

Or browse the library

Steering wheel controls

Quick Troubleshooting

Tick each check off as you go. Still not working after all three? We will pick it up from there.

Check patch lead connections Verify that the patch lead is pinned correctly (29-025) (49-025) and all connections are secure.
Reset interface Perform a complete power cycle where applicable to clear any system errors.
Verify settings configuration Confirm all appropriate settings (DIP switches etc.) are correctly configured for your specific vehicle.

Manufacturer Support Partners

For support with other manufacturers, please refer to the details below.

Website
www.acvgmbh.de/en

Contact
WhatsApp Support
Website
www.speedsignal.de/en

Support
Support Portal

Phone
+49 8061 495 18 0
Website
www.kenwood-electronics.co.uk
Website
pioneer-car.eu/uk/support

Phone
0208 836 3500
Website
www.connects2.com

Email
[email protected]
Website
eu.jvc.com/mobile-entertainment

Not sure who to contact? If the fault is with the stereo itself, the manufacturer is quickest. If it is a fitting kit, interface or patch lead you bought from us, talk to us first.

Technical team, Monday to Friday, 8.30am to 4.30pm

Rather talk to a person?

You can reach us via WhatsApp or email during our usual business hours, Monday to Friday, 8.30am to 4.30pm. When contacting us, please include your order number, the part number and photos of your installation and connections.